This page contains useful and important information regarding the credit accounts available at Gompels.
Last updated: 09/12/2022
When Do I Pay?
Payment shall be made on the last weekday of the month following the date of our invoice. For example, if you order on the 7th September payment is due by 31st October.
How Do I Pay?
Our preferred method of payment is Direct Debit - it allows for hassle free on-time payments. Alternatively payment should be made via bank transfer. Payments via card will incur a 2% charge.
How Do You Send Invoices?
After you place your order, our system sends your invoice by email the next morning (Mon-Fri). In your account settings, you can request invoices to be sent to multiple email addresses. We also send bi-monthly statements.
How Does My Credit Limit Work?
Each month you can place orders up to a total value of your credit limit e.g. £500. If you reach your credit limit, you will not be able to place any more orders until you make payment for some of your oustanding invoices, or request a credit limit increase. If you have an overdue invoice, you will not be able to use your remaining credit limit.
Can I Increase My Credit Limit?
Subject to a good record of on-time payments we are usually very happy to increase credit limits
What Happens If I Miss A Payment?
In the first instance we will put your account on hold and request payment for overdue sums. We reserve the right to decline to process further orders until overdue sums are settled. We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.
Can I Contact Your Finance Team?
Most account queries can be actioned quickly by our wonderful customer service team, during opening hours the quickest way to get help is via online chat. If you would prefer to speak to Finance directly, please email finance@gompels.co.uk however a response may take a little longer.
Did You Know...
496 customers overpaid or paid their invoice twice last year. Direct Debit prevents this and works well for 1000's of customers.
We hope you've found this information useful. You can also read our full legal documentation below: