Delivery & Returns



Gompels next day delivery service:

  • Orders placed before 3pm are picked and packed and leave us the same day with a national carrier
  • Delivery is FREE for orders over £50 (ex.VAT) going to Mainland UK
  • Deliveries are made Monday to Friday, excluding public holidays
  • There is no minimum order

COVID-19 delivery update:

Due to the current circumstances some deliveries are taking a little longer to arrive than we would expect, even though they have left our warehouse on a next day service. If it has been a few days since your expected delivery date and you still have not received your delivery, please Raise an Order Issue


You will incur a packaging & handling charge if:

  • Your Mainland UK order is below £50 (ex.VAT)  -  £5 (ex.VAT) charge
  • Your delivery is to the Isle of Wight -  £5 (ex.VAT) charge
  • Your delivery is to an IV postcode - £10 (ex.VAT) charge


Sorry, but we cannot deliver to:

  • The Scottish Highlands
  • The Republic of Ireland & Northern Ireland
  • Isle of Man & Isles of Scilly
  • Any British Forces Postal Addresses
  • Internationally

We cannot deliver to you because the value of the products do not cover the cost of the delivery. If you would like to check if we can deliver to you, please enter your address and postcode at the checkout.



Returning an item:

If you are unhappy with a product or something is no longer required, we are more than happy to help. 

  • You can request to return items for up to 30 days via your order history, or if 30 days have past please contact the team 
  • We will refund you the price you paid for full, unused, unopened packets or cases
  • Returns have always been free of charge at Gompels,  however we do reserve the right to make a charge of £15 (ex.VAT) 
  • Once we have booked the collection with the courier, this usually takes place within 24 hours
  • This return policy does not affect your statutory rights

Once the courier has been and collected your items, we can track it back to our warehouse. If you are an existing customer, refunds will be put onto your Gompels account as a credit. If the order was paid for by card, we will refund it to the card used. Refunds can take up to 5 working days to clear.


Dropship Deliveries & Returns

  • Some products are shipped directly to you from the manufacturer
  • The delivery times vary for each manufacturer, this will be clearly marked on each product ' X Working Day Delivery'
  • Dropship products will have a different returns process and charges may occur, please request a copy of the T&C's before or after you place your order

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chat Feedback
change_history Covid Update
New customers are welcome and our stocks are good on most key lines. A few restrictions remain to make sure that we can keep our loyal customers going and to stop traders buying up all the stock.
7th Jul 20
new_releases Business Dashboard Update
We've updated our Business Dashboard. All customers can now set budgets & places and we've added the option to set custom budget periods!
30th Oct 19
new_releases New Feature - Product Subscriptions
Automate purchase of products that you buy on a regular basis with our Product Subscription tool.
23rd Apr 19
new_releases New Feature - Order Reminders
Never forget to place an order again! We now offer Order Reminders for all of our customers.
21st Mar 19
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