Good Quality Products We constantly research and improve our products to ensure we can always supply you with great quality products. We listen to your feedback and work closely with our suppliers to consistently maintain excellent standards across all of our ranges. Our products are used with confidence in Care Homes and Children's Nurseries throughout the UK, so you can be sure we will not let you down.
Amazingly Low Prices Our aim is to use high volumes to keep our prices low rather than charging high prices and only sell a little. It's the old method of pile it high and sell it cheap. That gives you good value for money and we get to cover our low overheads by selling lots of volume.

Gompels HealthCare Ltd has consistently been (and will be) one of the lowest price suppliers in the market. If you would like us to prove it to you we will happily do a price comparison and show you on a like for like basis how much you will save by joining our 1000's of customers who shop with us every week.
Free Returns We will never knowingly disappoint you. If for any reason your purchase does not give you complete satisfaction, the full price will be cheerfully refunded immediately upon request
Free Packing & Handling Over £50 We offer free packing & handling for orders over £50 (ex VAT) for delivery to the UK mainland.

Delivery & Returns

Delivery Information

  • Orders placed before 3pm are picked and packed and leave us the same day, with a national carrier.  
  • During busy times, it may be necessary to have an earlier cut-off date - this will be shown online looking at the count down timer on each product
  • Delivery is fast & free for orders over £50 (ex.VAT) going to mainland UK
  • Next day means Monday to Friday (excluding public holidays).  An order placed on a Friday will be generally delivered on a Monday
  • Orders under £50 (ex.VAT) will incur a packing and handling fee which will be calculated at the checkout
  • Delivery time frames are estimates only.  This maybe because of transport delays or sortation issues.  We have tried most of the UK carriers and they are all much the same
  • There are a range of options at the checkout for Saturday deliveries and morning deliveries. 
  • Your order will be delivered by a national carrier such as TNT, Parcelforce or Tuffnells
  • In the rare event that anything is not in stock, we will contact you and discuss options available.  We do not usually take back orders, but can inform you when a product is back in stock

UK Mainland & Isle of Wight

We only ship to the UK mainland and the Isle of Wight.  If an order is being delivered to the Isle of Wight a £5 (ex.VAT) packing and handling charge will be made unless the order value is £100 (ex.VAT)

Unfortunately if you live in the Republic of Ireland, Northern Ireland, the Scottish Highlands, any islands (Isle of Man, Isles of Scilly, etc) or require the British Forces Post Office, we cannot deliver to you because the value of the products does not cover the costs of the delivery.

Sorry, we do not deliver internationally but if you are happy to collect we can prepare pallet quantities for you.

Returns

  • Please contact us via our help hub to arrange a return
  • We will refund you the product price you paid, for full, unused, unopened packets or cases
  • We reserve the right to make a charge for returns at £16 (ex.VAT)
  • This return policy does not affect your statutory rights

Direct Deliveries & Returns

We also arrange for some products to be delivered directly from the supplier.  These products will be clearly marked with a direct delivery logo and may have a different delivery and returns process. 

Damaged Goods – Please notify us as soon as possible and we will put it right.

 

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Notifications
change_history Covid Update
New customers are welcome and our stocks are good on most key lines. A few restrictions remain to make sure that we can keep our loyal customers going and to stop traders buying up all the stock.
7th Jul 20
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new_releases Business Dashboard Update
We've updated our Business Dashboard. All customers can now set budgets & places and we've added the option to set custom budget periods!
30th Oct 19
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new_releases New Feature - Product Subscriptions
Automate purchase of products that you buy on a regular basis with our Product Subscription tool.
23rd Apr 19
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new_releases New Feature - Order Reminders
Never forget to place an order again! We now offer Order Reminders for all of our customers.
21st Mar 19
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