Good Quality Products We constantly research and improve our products to ensure we can always supply you with great quality products. We listen to your feedback and work closely with our suppliers to consistently maintain excellent standards across all of our ranges. Our products are used with confidence in Care Homes and Children's Nurseries throughout the UK, so you can be sure we will not let you down.
Amazingly Low Prices Our aim is to use high volumes to keep our prices low rather than charging high prices and only sell a little. It's the old method of pile it high and sell it cheap. That gives you good value for money and we get to cover our low overheads by selling lots of volume.

Gompels HealthCare Ltd has consistently been (and will be) one of the lowest price suppliers in the market. If you would like us to prove it to you we will happily do a price comparison and show you on a like for like basis how much you will save by joining our 1000's of customers who shop with us every week.
Free Returns If you do not like what you have ordered, just let us know and we will collect it for free. Plain and simple.
Free Packing & Handling Over £50 We offer free packing & handling for orders over £50 (ex VAT) for delivery to the UK mainland.
Late 5pm cut-off for NEXT Day Delivery We have an industry leading cut-off time of 5pm for next day delivery!

Delivery & Returns

Delivery Information

  • Delivery is next day and free for orders over £50 (ex VAT) going to mainland UK addresses
  • Next day means Monday to Friday (excluding public holidays).  An order placed on a Friday will be delivered on a Monday.
  • Orders under £50 (ex VAT) can pay £5 for next day delivery or £2.50 for 2-4 day delivery
  • Delivery time frames are estimates only, although around 95% of all orders make it within the times stated.  This maybe because of transport delays or sortation issues.  We have tried most of the UK carriers and they are all much the same.
  • Orders placed before 5pm (3pm for Scotland) are picked and packed and leave us the same day, with a national carrier.  We will do our best after 5pm to get your order out to you for the next working day, but cannot promise.
  • There are a range of options at the checkout for Saturday deliveries and morning deliveries.  
  • Your order will be delivered by a national carrier such as TNT or Parcel Force.
  • In the rare event that anything is not in stock, we will contact you and discuss options available.  We do not usually take back orders, but can inform you when a product is back in stock.

UK Mainland & Isle of Wight

We only ship to the UK mainland and the Isle of Wight.  If an order is being delivered to the Isle of Wight a £5 (plus VAT) packing and handling charge will be made unless the order value is £100 before VAT.

Unfortunately if you live in the Republic of Ireland, Northern Ireland, the Scottish Highlands, any islands (Isle of Man, Isles of Scilly, etc) or require the British Forces Post Office, we cannot deliver to you because the value of the products does not cover the costs of the delivery.

Sorry, we do not deliver internationally but if you are happy to collect we can prepare pallet quantities for you.

 

Returns

  • Please contact us or call us on 0345 450 2420 to arrange a return
  • We will refund you the product price you paid, for full, unused, unopened packets or cases
  • Whilst we reserve the right to make a charge for returns we rarely do
  • This return policy does not affect your statutory rights

Direct Deliveries & Returns

Gompels HealthCare Ltd also arrange for some products to be delivered directly from the supplier.  These products will be clearly marked with a direct delivery logo and have a different delivery and returns process. 

Damaged Goods – Please notify us as soon as possible and we will put it right.

 

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