Good Quality Products We constantly research and improve our products to ensure we can always supply you with great quality products. We listen to your feedback and work closely with our suppliers to consistently maintain excellent standards across all of our ranges. Our products are used with confidence in Care Homes and Children's Nurseries throughout the UK, so you can be sure we will not let you down.
Amazingly Low Prices Our aim is to use high volumes to keep our prices low rather than charging high prices and only sell a little. It's the old method of pile it high and sell it cheap. That gives you good value for money and we get to cover our low overheads by selling lots of volume.

Gompels HealthCare Ltd has consistently been (and will be) one of the lowest price suppliers in the market. If you would like us to prove it to you we will happily do a price comparison and show you on a like for like basis how much you will save by joining our 1000's of customers who shop with us every week.
Free Returns We will never knowingly disappoint you. If for any reason your purchase does not give you complete satisfaction, the full price will be cheerfully refunded immediately upon request
Free Packing & Handling Over £50 We offer free packing & handling for orders over £50 (ex VAT) for delivery to the UK mainland.

Contact Us & Help Hub

Hello

I've been created to help you find the answer to your question.

Our clever customer service team have told me all of the common questions they were being asked and want me to try help you out. I don't need sleep, tea or biscuits so all being well I can help you out any time of day or night!

So, how can I help you today?

  • Something about an existing or new order
  • Buying PPE+ products
  • Buying Public Health England (PHE) products
  • COVID-19
  • A Delivery
  • A Return
  • Product Information
  • Creating an account
  • You've not got the answer, can I contact somebody?

I'm sure I can help you our about an existing or new order!

  • I've reached my credit limit, can I still order?
  • Are your prices increasing?
  • Why are products marked PPE+?
  • How do I buy products marked PPE+?
  • How do I know if you have the items I need in stock?
  • What do I do if I have not received my delivery or something is damaged?
  • I've received the wrong item
  • How do I return an item?

More than happy to help with your PPE+ question

  • Why are products marked PPE+?
  • How do I buy products marked PPE+?
  • How long will the PPE+ rules last?
  • Is your PPE Zero Rated for VAT?

I'm here to help with Public Health England products

  • I've been sent to you by Public Health England, how do I order?
  • What are the restrictions on buying Public Health England products?

COVID-19 has meant we've made a few changes here at Gompels

  • How are you protecting your staff?
  • What delivery measures are in place?
  • Are your services delayed?

How can I help you with your delivery question?

  • Are your services delayed?
  • What delivery options do you offer?
  • What do I do if I have not received my delivery or something is damaged?
  • I've received the wrong item
  • Where is my delivery?

What information would you like on returns?

  • How do I return an item?
  • Will I be charged?
  • When will I get my refund?

We'd love to have you as a customer, what would you like to know?

  • I've been sent to you by Public Health England
  • How can I register an account?
  • Do you take on Groups of Care Homes/Nurseries?
  • Can I have a price comparison?

We've a massive range of products, so I'll try to point you in the right direction

  • How do I know if you have the items I need in stock?
  • Are your prices increasing?
  • Can I have a COSHH datasheet?
  • Is your PPE Zero Rated for VAT?
  • Why are products marked PPE+?
  • How do I buy products marked PPE+?
  • Are your services delayed?
You've not got the answer, can I contact somebody?

I'm sorry that I've not been able to help you answer your query.

You can of course contact us using the following form, however due to the pandemic, our Customer Services team are super busy at the moment so it may take some time before we're able to look into your question.

I've reached my credit limit, can I still order?

In short, no. However, you can still pay for your orders by card, or by clearing some of your older invoices. Have you thought about switching to direct debit? Paying by DD means your account will always be paid on time without any bother of having to make payments. DD customers are also likely to be given a higher credit limit.

Are your prices increasing?

Sadly, yes. There is a stark choice that we are regularly facing with our manufacturers. Either we pay a higher price or we get no stock. To be fair to our suppliers, their costs are going up massively too.

  • the price of alcohol hand gel has risen from £800 per tonne to £4000+ per tonne... if you can actually get hold of it
  • pumps for hand soaps are being flown in by air from China. It costs about £6000 to air freight 1 pallet of stock!
  • The production capacity is limited and the demand is unlimited. A glove factory takes a year to build and is ¼ km long!

When we put our prices up, it hurts our customers and we feel your pain. We have also had to pay more! However, a price rise does mean that we have managed to secure some stock. And that is the horrible stark choice in this crisis. Do you want stock or not?

Why are products marked PPE+?

These products are in short supply due to the increased demand caused by COVID-19.

How do I buy products marked PPE+?

Yes, simply add non-PPE+ items to your basket. A portion of your spend will be given as a budget to spend on PPE+ items. For example, spend £100 + VAT on paper towels and you can spend £25+VAT on vinyl gloves.

How do I know if you have the items I need in stock?

If you can add it in your basket, then it is in stock. If there are any problems with orders that have been placed via the website, a member of the customer service team will be in touch via telephone or email. On the product pages, it does show just below the price "Out of Stock".

Are your services delayed?

Due to unprecedented demand and ensuring our staff remain safe as we process your orders, we are running a little behind. Our warehouse and couriers are working hard to ensure next day service but there may be a small delay.

What do I do if I have not received my delivery or something is damaged?

We send you an email as soon as your order is on the way, so that you can find out when it will arrive.

Sometimes the couriers will deliver your order on multiple vans, especially if you have placed a large order. Please allow a potential second delivery before contacting the team as your order should be on the way.

If it has been several days since your expected delivery date, please contact our Customer Service with the contact form below.

I've received the wrong item

Sorry, we may have picked and packed the wrong item. Luckily, we video our pack stations and we should be able to rectify any issues quickly. Please contact our Customer Service with the contact form below.

Where is my delivery?

Due to the current circumstances some deliveries are taking a little longer to arrive than we would expect, even though they have left our warehouse on a next day service. If it has been a few days since your expected delivery date and you still have not received your delivery, please contact us using the form below.

How do I return an item?

If you are unhappy with a product or something is no longer required, we are more than happy to help. Please contact our Customer Service using the contact form below.

Is your PPE Zero Rated for VAT?

Yes. The following items are zero rated for VAT as per the government guidance:

  • 10.1 Filtering face piece class 3 (FFP3)respirators
  • 10.2 Fluid resistant surgical masks
  • 10.3 Eye and face protection
  • 10.4 Disposable aprons and gowns
  • 10.5 Disposable gloves
I've been sent to you by Public Health England, how do I order?

As part of the Department of Health & Social Care Covid-19: Personal Protective Equipment (PPE) Plan Gompels have been passed products from the Pandemic Flu Stocks. These products are mandated for supply to CQC registered settings operating within England.

If you meet the above requirements, use our contact form below with your information and we will send a pass, with a spend limit, for you to use on marked with a 'PHE' Flag.

What are the restrictions on buying Public Health England products?

Gompels are helping the COVID-19 response by distributing English pandemic stock to ensure essential supplies get to Care homes, Domiciliary care providers and Hospices in England. As such PHE products have a number of restrictions on who can purchase it:

  • You must be CQC registered and operating in England
  • You need to be a Care Home, Domiciliary Care Agency, or Hospice
Protecting our staff

The safety and well-being of both colleagues and customers is our absolute priority. Gompels has consistently taken early and swift actions to ensure this. This includes imposing a ban on both travel and external meetings across the entire team since January 2020.

We have also taken precautions in our offices:

  • Desks have been separated by at least 2 metres
  • Doors have been permanently opened and are contact-free
  • All staff have been provided with sanitiser, masks and tissues
  • Desk lunches are encouraged to ensure social distancing

We have a massive range of antibacterial products which have been put to good use. So far, we have 0 confirmed cases of COVID-19 and will continue to monitor the situation.

Delivery measures

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

Moving forward all carriers will operate a contact free delivery service which means that you won't be required to sign for any parcel that's delivered.

We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

What delivery options do you offer?

All our delivery options can be found on our Delivery Information page or at the checkout.

How do I return an item?

If you are unhappy with a product or something is no longer required, we are more than happy to help. Please contact our Customer Service using the contact form below.

Will I be charged?

Returns are charged at £15 (+ VAT). However, we always look at this on an individual basis and won't charge you if we have made a mistake.

When will I get my refund?

Once the courier has been and collected your items, we can track it back to our warehouse. If you are an existing customer, refunds will be put onto your Gompels account as a credit. If the order was paid for by card, we will refund it to the card used. Refunds can take up to 5 working days to clear.

Do you take on Groups of Care Homes/Nurseries?

We most certainly do! In addition we have developed a range of business tools which will can help you monitor spend, implement budgets and perform analysis across all of your sites expenditure.

Can I have a price comparison?

Yes! We would be delighted to complete a price comparison against your current supplier. It's a fantastic way to show savings across your whole range rather than a select few products. Please use the contact form and let us know the following information:

  • Group Name
  • Type of Business
  • Number of Services
  • Type of Service
  • Total number of places (residents, children, etc)
How long will the PPE+ rules last?

Our procurement team are paying ever higher prices to get more and more stock. They are doing their best to make sure you have the products that you need. We know it is not enough, but we have not yet worked out how to turn bin bags into aprons and water into wine.

When we have sufficient stock of a product, we remove the requirement to have a PPE+ pass for that product and make it available for general sale. Please make sure you sign up for our newsletters so we can keep you updated. You can do this by creating an account or logging in and updating your settings.

Can I have a COSHH datasheet?

All of our datasheets are available to download from the product page on this website. If you have purchased products from us, we collect all of those datasheets together in our COSHH Library to make it quick and easy to download.

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Notifications
bug_report New Orders
With heartfelt apologies, due to unprecedented demand due to Coronavirus, we are not accepting any new orders at the moment
17th Mar 20
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new_releases Business Dashboard Update
We've updated our Business Dashboard. All customers can now set budgets & places and we've added the option to set custom budget periods!
30th Oct 19
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new_releases New Feature - Product Subscriptions
Automate purchase of products that you buy on a regular basis with our Product Subscription tool.
23rd Apr 19
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new_releases New Feature - Order Reminders
Never forget to place an order again! We now offer Order Reminders for all of our customers.
21st Mar 19
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