Good Quality Products We constantly research and improve our products to ensure we can always supply you with great quality products. We listen to your feedback and work closely with our suppliers to consistently maintain excellent standards across all of our ranges. Our products are used with confidence in Care Homes and Children's Nurseries throughout the UK, so you can be sure we will not let you down.
Amazingly Low Prices Our aim is to use high volumes to keep our prices low rather than charging high prices and only sell a little. It's the old method of pile it high and sell it cheap. That gives you good value for money and we get to cover our low overheads by selling lots of volume.

Gompels HealthCare Ltd has consistently been (and will be) one of the lowest price suppliers in the market. If you would like us to prove it to you we will happily do a price comparison and show you on a like for like basis how much you will save by joining our 1000's of customers who shop with us every week.
Free Returns We will never knowingly disappoint you. If for any reason your purchase does not give you complete satisfaction, the full price will be cheerfully refunded immediately upon request
Free Packing & Handling Over £50 We offer free packing & handling for orders over £50 (ex VAT) for delivery to the UK mainland.

Contact Us & Help Hub

Hi there

Thanks for visiting our Help Hub, the best way to raise a query about a delivery or your account.

Please select from one of our topics below

  • A delivery issue
  • Returning an item
  • An account query
  • Product information
  • Creating a new account
  • Something else?

How can I help you with your delivery?

  • A missing delivery
  • I've received the wrong item
  • An item has arrived damaged

What information would you like on returning an item?

  • How do I return an item?
  • Will I be charged?
  • When will I get my refund?

How can I help you with your account?

  • I've reached my credit limit
  • Changing an address
  • A problem logging in
  • A failed payment

We'd love to welcome you as a new customer, what would you like to know?

  • How can I register an account?
  • Do you take on Groups of Care Homes/Nurseries?
  • Can I have a price comparison?

We got a fantastic range of products, so I'll try to point you in the right direction

  • How do I know if you have the items I need in stock?
  • Can I have a COSHH datasheet?
Contact Us

You can of course contact us using the following form, we aim to answer emails within 2 working hours.

How do I know if you have the items I need in stock?

If you can add it in your basket, then it is in stock. If a product is out of stock you can sign up for notifications by clicking "Let Me Know When Back In Stock".

An item has arrived damaged

Sorry to hear about a damaged item. Please head over to Your Order History, locate the order in question and then click on the "Raise an Issue" button. From there you can select the items that arrived damaged.

I've received the wrong item

Sorry, we may have picked and packed the wrong item. Luckily, we video our pack stations and we should be able to rectify any issues quickly. Please head over to Your Order History, locate the order in question and then click on the "Raise an Issue" button. From there you can select the items that you were missing.

A missing delivery

Sorry to hear about your missing delivery. Due to the current circumstances some deliveries are taking a little longer to arrive than we would expect, even though they have left our warehouse on a next day service. If it has been a few days since your expected delivery date and you still have not received your delivery, please head over to Your Order History, locate the order in question and then click on the "Raise an Issue" button. From there you can request a delivery enquiry.

How do I return an item?

If you are unhappy with a product or something is no longer required, we are more than happy to help. Please head over to Your Order History, locate the order in question and then click on the "Return an Item" button. From there you can select the items that you wish to return and the reason for the return.

How do I return an item?

If you are unhappy with a product or something is no longer required, we are more than happy to help. Please head over to Your Order History, locate the order in question and then click on the "Return an Item" button. From there you can select the items that you wish to return and the reason for the return.

Will I be charged?

Returns are charged at £15 (+ VAT). However, we always look at this on an individual basis and won't charge you if we have made a mistake.

When will I get my refund?

Once the courier has been and collected your items, we can track it back to our warehouse. If you are an existing customer, refunds will be put onto your Gompels account as a credit. If the order was paid for by card, we will refund it to the card used. Refunds can take up to 5 working days to clear.

I've reached my credit limit

You will be unable to place an order until some or all of your outstanding invoices have been paid. alternatively the order you are trying to place can be paid for by a card.

Changing an address

You can change your invoice and delivery address in the My Account section of the website. For payments, please ensure your invoice address matches that of the card you are trying to use

A problem logging in

Please use our forgotten password tool. We will email you a one-time passcode to help you log in and reset the password for you account.

A failed payment

Sorry to hear you are having issues making a payment. For orders of large value, additional fraud checks can take place. These checks often fail on the billing address not matching that of the card. You can update your billing (invoice) address in the My Account section of the website.

Do you take on Groups of Care Homes/Nurseries?

We most certainly do! In addition we have developed a range of business tools which will can help you monitor spend, implement budgets and perform analysis across all of your sites expenditure.

Can I have a price comparison?

Yes! We would be delighted to complete a price comparison against your current supplier. It's a fantastic way to show savings across your whole range rather than a select few products. Please use the contact form and let us know the following information:

  • Group Name
  • Type of Business
  • Number of Services
  • Type of Service
  • Total number of places (residents, children, etc)
How can I register an account?

Registering with gompels.co.uk just needs you to register on our Registration Page.

Can I have a COSHH datasheet?

All of our datasheets are available to download from the product page on this website. If you have purchased products from us, we collect all of those datasheets together in our COSHH Library to make it quick and easy to download.

By continuing to use our site you agree to us using cookies in accordance with our Cookie Policy. Accept & Close

chat Feedback
Notifications
change_history Covid Update
New customers are welcome and our stocks are good on most key lines. A few restrictions remain to make sure that we can keep our loyal customers going and to stop traders buying up all the stock.
7th Jul 20
check
new_releases Business Dashboard Update
We've updated our Business Dashboard. All customers can now set budgets & places and we've added the option to set custom budget periods!
30th Oct 19
check
new_releases New Feature - Product Subscriptions
Automate purchase of products that you buy on a regular basis with our Product Subscription tool.
23rd Apr 19
check
new_releases New Feature - Order Reminders
Never forget to place an order again! We now offer Order Reminders for all of our customers.
21st Mar 19
check
Product Alerts

Opt in to Gompels e-mails for stock alerts, new product launches & special offers (we email once every 1-2 weeks)

Thank you for opting in!

By opting in, you consent to us contacting you about stock alerts, new product launches & special offers. Our Privacy Policy
© 2020, Gompels HealthCare Ltd