Due to the COVID-19 pandemic it comes as little surprise that we currently face a worldwide shortage of Personal Protective Equipment. We have seen months worth of stock snapped up in a matter of hours and suppliers have been affected by both lockdowns and a surge in demand.
So what does this mean for you? In short we are imposing restrictions on the amount of some products that people can purchase, including PPE and a few other very limited supply products.
PPE VAT - Zero Rated - 01/05/2020
The Goverment late yesterday evening announced all PPE products are to be Zero Rated for VAT until 31/07/2020.
We have reclassified the relevant products on our website.
When can I place an order with you, I am not an existing customer?
If you are not an existing customer of ours then you can go on to the website and place an order for the items that you require, however, our PPE+ stock is reserved for our existing customers only. We have clearly marked what items are classed as PPE+, it is written on the product description and on the image of the item, it has a PPE+ mark in the top corner.
When will I receive my PPE+ Pass?
We are working very hard to get PPE+ Passes out to our existing customers who need it most. You must be:
- An existing regular customer who has placed orders in 2020 (Before COVID-19)
- A Care or Nursing home looking after the frail and elderly
- A Nursery looking after key worker children
If you meet the above criteria and have not received your PPE+ Pass please contact us and quote your delivery postcode.
Why can I only spend X amount on PPE+ Products?
We have given our customers each a spend limit for PPE+. Stocks of PPE and other products are at a record low in the UK and coronavirus has created massive demand for products that would not normally be widely used in a care setting. Thankfully our long-standing relationships with manufactuers ensures continuity of supply of essential PPE items. Be sure to keep checking our website as we are adding new products every single week to help fight against the Coronavirus. We will continue to issue PPE+ Passes to ensure our limited stocks are shared equally.
Can I have access to the PHE items on your website?
As part of the Department of Health & Social Care Covid-19: Personal Protective Equipment (PPE) Plan, Gompels have been passed three products from the Pandemic Flu Stocks. These three products are mandated for supply to CQC registered settings operating within England. The rest of our range remains without restrictions on geographic location. If you meet the above requirements, contact us with your information and we will send a pass, with a spend limit, for you to use on our website.
How do I know if you have the items I need in stock?
If you can add it in your basket, then it is in stock. If there are any problems with orders that have been placed via the website, a member of the customer service team will be in touch via telephone or email. On the product pages, it does show just below the price "Out of Stock"
When will items be coming back in to stock?
Our purchasing team are working very hard to keep stock levels up, however until we actually receive the stock into our warehouse we are not sure that it will arrive. There is a green button on Out of stock products that says "Let Me Know When Back in Stock" Where we have only very limited stocks we are unable to inform everybody that a product is back in stock as demand far outstrips supply at the moment.
Can I be notified when it comes back into stock?
Yes! On your selected product, click the 'Let me know when back in stock', this is on the right hand side of the screen, underneath the product title and price. From there, you can input your email address and we will send you an alert when it is back in stock.