VAT Relief may be claimed online at the point of payment by eligible individuals and charities with a charity number.

Certain products we supply are available "VAT Free" (E rated) if you are an individual or a charity. On the detailed product description page there is a box which shows if VAT relief is available.

Products available for relief include aids designed or modified solely for use by people with a disability, as well as products designed for the care or treatment of incontinence. Such products are only available at zero-rate VAT when purchased directly by an individual for their personal use, or when purchased by a registered charity for use by the disabled person.

On checkout you will then need to fill in a simple VAT relief form. You may then carry on checking out as normal with your credit card details. Any products that are eligible for VAT relief will have their VAT removed and the order total will be amended. If there are any queries we will contact you by telephone or email, or you may contact us on 0845 450 2420

All the wording comes from United Kingdom customs and excise. Although this wording refers to disabled, you do not have to be registered disabled or have a note from your doctor! The important thing is that the item is being used for personal use and not for use in an institution, non charitable care home or being resold. Reasons for purchasing could be asthma (Nebulisers) or arthritis (mobility aids) etc.

Once you have completed this form click continue - this will take you back to the checkout and you will be able to see that "VAT relief has been claimed". Choose your payment details, on the final confirmation before sending your order you will be able to check the order totals and VAT status on each product. Please note there will still be VAT to pay on the carriage part of the order.

We know of no practical way for non-charitable care homes to avoid paying VAT. The regulations are such that all avenues have been closed off.